Privacy Policy
Effective date 3/15/2024
Complete Pool Care LLC, DBA Pool Scouts of the Mid South
A. Introduction
Complete Pool Care LLC DBA Pool Scouts of Mid South (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our pool cleaning and maintenance services.
B. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide, including:
Name
Mobile phone number
Email address
Service address
Billing information
Details related to service requests, estimates, or appointments
Non-Personal Information
We may collect non-personal information such as:
Browser type
IP address
Device information
Website usage data
This information is used for analytics, website performance, and service improvement.
C. How We Use Your Information
We use collected information to:
Respond to service inquiries
Schedule and confirm pool service appointments
Provide service updates and technician notifications
Send billing notifications and invoices
Provide customer support
Improve our services and customer experience
Send SMS communications as described below
D. Text Messaging & SMS Communications
By providing your mobile phone number and submitting a website form after being presented with SMS disclosure language, you expressly consent to receive text messages from Complete Pool Care LLC DBA Pool Scouts of Mid South.
Types of SMS Messages
SMS communications may include transactional messages such as:
Appointment confirmations
Appointment reminders
Service notifications
Technician arrival updates
Billing and invoice notifications
Customer support responses
If you separately opt in to marketing communications, you may also receive promotional text messages related to our pool cleaning, maintenance, seasonal services, or special offers.
Message frequency may vary. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP.
For assistance, reply HELP.
Mobile opt-in data and SMS consent are not sold, rented, shared, or disclosed to third parties for marketing or promotional purposes. Information may be shared only with trusted service providers and messaging partners necessary to deliver SMS communications and operate our business.
E. Disclosure of Information
We do not sell or rent personal information.
We may share information with third-party service providers that assist us with:
Customer relationship management systems
Messaging platforms
Scheduling software
Billing and payment processing
Website hosting
We may also disclose information if required by law or to protect our legal rights.
F. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
Improve website functionality
Analyze traffic and performance
Enhance user experience
You may adjust cookie settings through your browser preferences.
G. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of electronic transmission or storage is completely secure.
H. Your Rights & Choices
You may:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information
Withdraw SMS consent at any time by replying STOP
To exercise your rights, contact us using the information below.
I. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised effective date.
J. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Phone: (901) 842-1747
